Hi @jntivuguruzwa, and welcome to the ODK forum! When you have a chance, I'd encourage you to introduce yourself here. Doing so helps build community!
It looks like your survey CSV file contains non-ASCII characters, specifically ’, “, ”, and •. As long as those characters only appear in the label column, you should be able to remove them or replace them with corresponding ASCII characters (for example, replacing ’ with ' and “ and ” with ").
For more discussion about odkmeta, Unicode, and non-ASCII characters, see the discussion here and here.
Hope this helps!